Terugbetalingsbeleid

At Lion's Peak, we believe in keeping things simple and straightforward - even when it comes to returns. Here's what you need to know:

30-Day Return Window: You've got 30 days from the date you receive your item to request a return. Yep, you read that right - a whole month to make sure you're completely satisfied.

Eligibility Criteria: To qualify for a return, your item must be in tip-top shape, just like when you received it. That means unworn, unused, with tags, and in its original packaging. Don't forget your receipt or proof of purchase - it's your ticket to hassle-free returns.

Starting a Return: Ready to send something back? Just shoot us an email at info@lionspeak.nl, and we'll get the ball rolling. We'll provide you with the address to send your return to - easy peasy.

Return Shipping: If your return is approved, we'll hook you up with a return shipping label and clear instructions on where and how to send your package. Please remember, we can only accept returns that have been requested in advance.

Got Questions? We're Here to Help: Have a question about your return? Need a little guidance? We've got your back. Drop us a line at info@lionspeak.nl, and we'll sort it out in no time.

Damages and Issues: If your order arrives and something isn't quite right - whether it's damaged, defective, or just not what you expected - let us know right away. We'll jump into action to make things right, because your satisfaction is our top priority.

Exceptions to Returns: While we strive to accommodate all returns, there are a few exceptions. Perishable goods, custom products, and personal care items are just some of the items that can't be returned. Got questions? Reach out - we're happy to help.

European Union 14-Day Cooling Off Period: If you're in the European Union, you've got an extra perk - a 14-day cooling off period. That means you can cancel or return your order within 14 days, no questions asked. Same rules apply - just make sure your item is in its original condition with all the trimmings.

Refunds: Once we've received and checked your return, we'll let you know if your refund is good to go. If all's well, we'll process your refund lickety-split, and you should see it back on your original payment method within 10 business days. Need an update? Hit us up at info@lionspeak.nl, and we'll get on it.